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Registering as an ABO

Everything you need to know about how to register online as an Amway Business Owner.

Signing In to the new Website

How to sign in, which details to use – and what to do if you have forgotten them.

Placing an Order

Discover how ordering Amway products online gives you more choice and control than ever before.

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User guides

Knowledge Base

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Registration / Signing in

How do website users who registered before October 5, 2020 sign in to the new website?

They simply enter their existing (old) username and password to sign in to the new website.

Do I need to keep my old login ID/username(s)?
FOR USERS WHO REGISTERED BEFORE OCT 5, 2020

YES, if you registered with Amway before October 5, 2020, you will need it to sign in to the new website.

Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. During the change-over period, if you have international business, you will need to use your previous Amway Online sign in details for the countries and apps that have not yet been updated. At the end of the Amway ID roll out, your new digital identity will be the only login and username you will need for all your online Amway applications, in every country.

What is the new global Amway identity and Amway ID?
The new Amway identity will in time allow each user to use a single sign-on (Amway ID) and password for ALL Amway digital applications globally. When signing in to the new website the username field is renamed “Amway ID”. Users who registered before February 3, 2020 type here their old username, while users who registered on the new website use the new Amway ID in the form of a unique email address. After the transition to the new global identity, planned for a later stage, all users will have a new Amway ID username (a unique email address) and create a password with more strict rules. Following this stage each individual on the same ABO account will have their own Amway ID credentials, enabling the system to provide an improved, more personalized experience.

Why don't website users who registered before October 5, 2020 use the new Amway ID credentials and global identity functionalities?

To enable existing users to become familiar with the new website and to reduce any possible interruptions to their business, the transition to the new Amway ID and global identity functionality will be completed at a later stage. With the launch of the new website existing users sign in with the same credentials as they did before.

How do I register as an Amway Business Owner (ABO)?

1. Go to the home page and click Register. 
2. Choose the option to Become an Amway Business Owner. 
3. Enter your details in the online form. 
4. Create a website password.
5. Upload the mandatory documents.
6. Sign the contract online using an e-signature.  

If you do not finalize the registration process and place your first order in 30 days, your application will be deleted automatically.

Note: If a Customer wishes to upgrade to an ABO they can upgrade their account online , they do not need to re-register as an ABO.

How do prospects sign in to the new website?

They need firstly to register as an ABO or a Customer and then sign in with their Amway ID credentials (email address + password).

How do I register as a Customer?

There are two ways to register as a Customer:

1. On the home page.
Go to the home page and click the Register button in the top right hand corner. Choose the option to Become a customer, enter your details in the online form and follow the step-by-step process to create your account.

2. During checkout.
Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the checkout process.

How can I register multiple businesses?

If you have an Amway ID
1. Go to the home page and click Register.
2. Choose the option to Become an Amway Business Owner.
3. When you are entering your details on the online form, it will alert you that your email address already matches an existing Amway ID in the system.
4. Tick I`m setting up a multiple business and provide your first business country and first ABO number.
You will then receive a confirmation email to verify.
5. Go to your email account and locate the email from Amway. The link will redirect you back to the registration form.
6. Complete the registration.
International sponsor is automatically selected.

If you do not yet have an Amway ID
1. Go to the home page and click Register.
2. Choose the option to Become an Amway Business Owner.
3. Start entering your details on the online form.
4. Tick I`m setting up a multiple business and provide your first business country and first ABO number.
5. Complete the registration process. International sponsor is automatically selected.
You will then receive a confirmation email to verify.
6. Go to your email account and locate the email from Amway. Click the link to create your Amway ID.
7. Create your Amway ID by typing the new password.

What should I do if I've forgotten my Amway ID (username)?

If you know your contact email address:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Enter you Contact email address, click Continue.
5. Go to your email account and locate the email from Amway which contains the reminder of your Amway ID.
6. Click Sign in to my account and sign in using your retrieved Amway ID.

If you do not know your contact email address but know your PIN:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Click I don’t know my contact email address.
5. Enter your PIN, click Continue.
6. Your Amway ID is displayed on the screen, click SIGN IN and sign in using your retrieved Amway ID.
You have 5 attempts at entering your PIN, after the fifth unsuccessful attempt you are advised to call Amway.

As an ABO, what should I do if I've forgotten my password?

If you forget your password you can easily change it via the website. It is important to note that there is a slightly different process if you were registered before October 5, 2020, or after that date.

ABO registered before October 5, 2020 uses PIN to change password:
1. Go to the Amway website and click Sign In.
2. Click Forgot Password.
3. Enter your Amway ID and click Submit. (If an ABO registered before October 5, 2020, their Amway ID is still the old username.)
4. Select the option to use Account PIN, enter PIN and click Continue.
5. Enter your new password, and confirm the password in the fields presented, then click SUBMIT.
NOTE: If you do not have an email address associated with your account the ONLY option will be to enter your PIN.

ABO registered before October 5, 2020 uses email to change password:
1. Go to Amway Online website and click  Sign in.
2. Click Forgot Password.
3. Enter your Amway ID and click SUBMIT. (If an ABO registered before October 5, 2020, their Amway ID is still the old username.)
4. Select the option Send an email message to: and click Continue.
An email is sent to the email address which is associated with your Amway account.
5. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
6. Enter your new password, and confirm the password in the fields presented, then click SUBMIT.

ABO registered after October 5, 2020 uses Amway ID to change password:
1. Go to Amway Online website and click  Sign in.
2. Click Forgot Password.
3. Enter your Amway ID and click SUBMIT.
A message confirms that an email has been sent to your Amway ID email address.
4. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
5. Enter your new password, and confirm the password in the fields presented, then click SUBMIT.
After entering and confirming your new password, you will see a message indicating that the change is complete. You may now sign in with your Amway ID and new password. 

As a Customer, what should I do if I've forgotten my password?

If you forget your password you can easily change it via the website. It is important to note that there is a slightly different process if you were registered before October 5, 2020, or after that date. This guide details both options.

Customers registered before October 5, 2020 using email to change password:
1. Go to Amway Online website and click Sign in.
2. Click Forgot Password.
3. Enter your email address and click SUBMIT.
4. Select the option Send an email message to: and click Continue.
An email is sent to the email address which is associated with your Amway account.
5. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
6. Enter your new password, and confirm the password in the fields presented, then click SUBMIT.

Customers registered after October 5, 2020 using Amway ID to change password:
1. Go to Amway Online website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID and click SUBMIT.
A message confirms that an email has been sent to your Amway ID email address.
4. Go to your email account and locate the email from Amway. Click RESET MY PASSWORD.
5. Enter your new password, and confirm the password in the fields presented, then click SUBMIT.

After entering and confirming your new password, you will see a message indicating that the change is complete. You may now sign in with your Amway ID and new password. 

Orders

How can I order Amway products?

Yes, you can order our products directly online. You will need to register to complete an order. There are two ways to do this:
1. On the home page. Find the Register link in the top right hand corner and click the option to register as a Customer. Then follow the step-by-step process to create an account.
2.During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.

Can I plan and save my orders?

 Yes, you can do it if you are registered with Amway! We developed the Wish List tool to help Distributors and Registered Customers plan and control orders. It allows you to select and monitor the products you may want to buy. It also lets you know if one of the selected products becomes available. You can also share your wish list on social media. Another way is to put the products in the cart, where they will remain until you decide to complete the order.

I am not registered with Amway, how can I return a product and get it refunded?

Go to the Order confirmation email which you received after completing the order - it contains a Return form.

1. Print and manually fill in the Return form, pack it together with the products you want to return.
2. Send the package back to the provided postal address on the Return form.
3. Money will be refunded via the payment method you used for ordering.

Website navigation

I can't find the information I need on the page. What should I do?

You need to be signed in to your account to access the full range of information on the site. If you need more help finding information, use the search function at the top of the home page.

Where can I find product deals and promotions?

You have to be registered as an ABO or Customer to see product deals and promotions. When you sign in to your account, you can use the TOP DEALS button at the top of the home page to discover the latest offers and promotions.

How can I contact Customer services?

You can contact Customer services by:
E-mail: infocenter-it@amway.com
Telephone: 21 470 44 00

Delivery Options & “How to track your parcel”

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly
How long will my order take to arrive?

Home Delivery BRT or TNT - Order All Day - Leadtime  4 - 6 working days
Delivery by Appointment BRT  - Order all Day - Leadtime 4 - 6working days
Pick-up point Delivery - Order all Day - Leadtime  4 - 6 working days
Please take for Islands one more delivery day into consideration.

Customers will have an extra advantage by placing their order by h.12:30 pm. In this way, in fact, the delivery time will be reduced by 1 working day. It is an option reserved to them.


p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by BRT or TNT.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s):

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the BRT or TNT tracking site. There you’ll find the most up to date status.            

2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the BRT or TNT tracking site.   

3. With DELIVERY BY APPOINTMENT Service you’ll be called by BRT  to arrange your Delivery day and time. 
   

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling the Amway Call Center or writing to infocenter-it@amway.com and asking for the delivery change. You can:

  • Change of suggested delivery date
  • Direct your delivery to a Fermo Deposito
  • Change of the delivery address
What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?
Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.
What should I do if I receive a damaged item/order?
Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item, please cancel the return under Return Details. Your returns can be found under the Order History and My Returns

When will I receive the refund for my return?

When you've handed over your return order to the local post office, it will take approximately 2-3 working days to reach the Delivery Destination in Milano where they get collected. Twice a week the returns parcels are shipped to our warehouse in Hungary.
In this process you can expect your refund between 12 and 14 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.

Is there a charge to return products?

Yes, there is a charge to the return, you have to pay the standard postal costs.
Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty ".

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process for Carrier TNT. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available TNT Pick-up points shown. Your order will be stored at the TNT Pickup Points for 5 calendar days before it is being sent back to our warehouse.