en
  2. Payment Delivery Options

Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro 5251-1557.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section. Starting from January 1, 2021, to make purchases by credit card on the Amway site you will need to register the card for 3-D Secure services. Make sure you do so now so you don’t stop your activities on the site and be ready for January. Don’t have the necessary information? Visit your bank’s website and follow the instructions provided. You can also find information by consulting the platforms of the most popular credit institutes such as Poste Italiane, Nexi or Intesa Sanpaolo.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

Bank Transfer

Bank transfer will have to be done by 5 working days so that the order is not cancelled. Here below please find the Bank Information:
Bank: JPM Chase Bank, Milano
IBAN: IT46N0349401600000000001357
BIC: CHASITMX
In order to avoid delay in the shipment please be sure to:
• Make the payment right away
• Indicate the order’s reference

Payment by installments

In order to know which products you can buy using the Payment by installments and how to request for it, please check the documents in the library section.

Delivery options

Amway offers a variety of delivery options. Optimise your costs by choosing the right one for your order size and location. Available options include:

Home delivery

Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order.

One-time address

Insert delivery address directly while placing your order.

Pick up point delivery

Order will be delivered to the selected pick up point.
 

Unfortunately, due to a COVID19 incident, one of BRT’s depots is temporarily closed, therefore orders cannot be delivered to the following postal codes:
00010, 00011, 00012, 00013, 00017, 00018, 00019, 00020, 00021, 00022, 00023, 00024, 00025, 00026, 00027, 00028, 00029, 00131, 00132, 00137, 00141, 00155, 00156, 00157, 00158, 00159, 00162, 00171, 00172, 00176, 00177, 00191, 02036.

All orders that have already been placed with BRT will be redirected to TNT.

Delivery Fees

Depending on delivery service and order value, you’ll be charged as per the below:

Service Carrier Threshold Delivery Fee (incl. VAT)
Home Delivery BRT or TNT up to 119.99 EURO 7.11 EURO
Home Delivery BRT or TNT from 120 EURO Free Delivery
Delivery by Appointment BRT up to 119.99 EURO 7.11 EURO
Delivery by Appointment BRT from 120 EURO Free Delivery
Pick-up Point Delivery TNT up to 119.99 EURO 7.11 EURO
Pick-up Point Delivery TNT from 120 EURO Free Delivery

Frequently Asked Questions

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?

Home Delivery BRT or TNT - Order All Day - Leadtime  4 - 6 working days
Delivery by Appointment BRT  - Order all Day - Leadtime 4 - 6working days
Pick-up point Delivery - Order all Day - Leadtime  4 - 6 working days
Please take for Islands one more delivery day into consideration.

Customers will have an extra advantage by placing their order by h.12:30 pm. In this way, in fact, the delivery time will be reduced by 1 working day. It is an option reserved to them.


p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.
How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page
When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by BRT or TNT.
How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s):

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the BRT or TNT tracking site. There you’ll find the most up to date status.            

2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the BRT or TNT tracking site.   

3. With DELIVERY BY APPOINTMENT Service you’ll be called by BRT  to arrange your Delivery day and time. 
   
Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling the Amway Call Center or writing to infocenter-it@amway.com and asking for the delivery change. You can:

  • Change of suggested delivery date
  • Direct your delivery to a Fermo Deposito
  • Change of the delivery address
What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process for Carrier TNT. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available TNT Pick-up points shown. Your order will be stored at the TNT Pickup Points for 5 calendar days before it is being sent back to our warehouse.
Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation
What should I do if I receive an incorrect item, an item short or additional item?
Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.
What should I do if I receive a damaged item/order?
Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
Is there a charge to return products?

Yes, there is a charge to the return, you have to pay the standard postal costs.
Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty ".
How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions
Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.
What will happen if I finally decide to keep the item?

If you finally decide to keep the item, please cancel the return under Return Details. Your returns can be found under the Order History and My Returns. 
When will I receive the refund for my return?

When you've handed over your return order to the local post office, it will take approximately 2-3 working days to reach the Delivery Destination in Milano where they get collected. Twice a week the returns parcels are shipped to our warehouse in Hungary.
In this process you can expect your refund between 12 and 14 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.