Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Credit card or Prepaid card

Payment will be made using credit card or prepaid card registered on Amway Online. Manage your defined credit cards in 'My credit cards' section.it is required to register the credit card for the 3D Secure Services.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.it and create your own personal PayPal account.

Bank Transfer

Bank transfer will have to be done the day you place the order and not later than 72 hours so that the order is not cancelled. Here below please find the Bank Information:
Bank: JPM Chase Bank, Milano
IBAN: IT46N0349401600000000001357
BIC: CHASITMX
In order to avoid delay in the shipment please be sure to:
• Make the payment right away
• Indicate the order’s reference

Delivery options

Standard Home delivery/Standard Delivery by Appointment

Select a saved address from “My addresses” or enter a new one while placing your order.
 

Carrier
BRT & TNT

FREE delivery 
The ABO and the Non-Registered Customer can benefit the free delivery for orders of minimum 120 € (VAT included).
The Registered Customer can benefit the free delivery for orders of minimum 49 € (VAT included). The Guest doesn't benefit the free delivery.

Delivery Fee
5.70 EURO (incl. VAT)

Delivery time
4-6 working days from the date of placing order (Order confirmed and accepted by Amway)
 

Parcel locker collection

Choose a parcel locker near you and collect your order after receiving notification.
 

Carrier
BRT & TNT

FREE delivery
The ABO and the Non-Registered Customer can benefit the free delivery for orders of minimum 120 € (VAT included).
The Registered Customer can benefit the free delivery for orders of minimum 49 € (VAT included). The Guest doesn't benefit the free delivery.

Delivery Fee
5.70 EURO (incl. VAT)

Delivery time
4-6 working days from the date of placing order (order confirmed and accepted by Amway)
 


Delivery tips
Complete your order with payment confirmation by 12:30pm and your order will leave our warehouse the same business day

 

Frequently Asked Questions

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Home Delivery BRT or TNT - Order All Day - Leadtime 4 - 6 working days
Delivery by Appointment BRT - Order all Day - Leadtime 4 - 6working days
BRT or TNT Pick-up point Delivery (TNT excl.Tax free zones) - Order all Day - Leadtime 4 - 6 working days
Please take for Islands one more delivery day into consideration.

By placing your order by h.12:30 pm, the delivery time will be reduced by 1 working day.


p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the information above.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling the Amway Call Center or writing to infocenter-it@amway.com and asking for the delivery change. You can:

  • Change of suggested delivery date
  • Direct your delivery to a Fermo Deposito
  • Change of the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process for Carrier BRT & TNT. After selecting your delivery adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Please remember that carrier TNT is not delivering to Tax Free Zones.

The carrier will send you an email confirming that your items are underway including a tracking number (with a link to the courier's web page) and a Code you need to pick-up your parcel at the Pick-up point by showing as well your legitimation.

Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

How are delivery fees calculated for my recurring orders?

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by BRT or TNT.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s):

  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the BRT or TNT tracking site. There you’ll find the most up to date status. If you want more details you can contact the Courier Customer Service directly.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the BRT or TNT tracking site.
  3. With DELIVERY BY APPOINTMENT Service you’ll be called by BRT to arrange your Delivery day and time.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

Is there a charge to return products?

Yes, there is a charge to the return, you have to pay the standard postal costs.
Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty ".

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

What will happen if I finally decide to keep the item?

If you finally decide to keep the item, please cancel the return under Return Details. Your returns can be found under the Order History and My Returns.

When will I receive the refund for my return?

When you've handed over your return order to the local post office, it will take approximately 2-3 working days to reach the Delivery Destination in Milano where they get collected. Twice a week the returns parcels are shipped to our warehouse in Hungary.
In this process you can expect your refund between 12 and 14 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.