Payment and delivery methods

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

No. The delivery country/region must always be the same country/region in which the purchase was made.

Home Delivery BRT or TNT - Order All Day - Leadtime 4 - 6 working days
Delivery by Appointment BRT - Order all Day - Leadtime 4 - 6working days
BRT or TNT Pick-up point Delivery (TNT excl.Tax free zones) - Order all Day - Leadtime 4 - 6 working days
Please take for Islands one more delivery day into consideration.

By placing your order by h.12:30 pm, the delivery time will be reduced by 1 working day.

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the information above.

Yes, you are able to do, calling the Amway Call Center or writing to infocenter-it@amway.com and asking for the delivery change. You can:

• Change of suggested delivery date
• Direct your delivery to a Fermo Deposito
• Change of the delivery address

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

A delivery to a Pickup Point is possible via the check out process for Carrier BRT & TNT. After selecting your delivery adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Please remember that carrier TNT is not delivering to Tax Free Zones.

The carrier will send you an email confirming that your items are underway including a tracking number (with a link to the courier's web page) and a Code you need to pick-up your parcel at the Pick-up point by showing as well your legitimation.

Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by BRT or TNT.

There are multiple option to track your order(s)/parcel(s):

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the BRT or TNT tracking site. There you’ll find the most up to date status. If you want more details you can contact the Courier Customer Service directly.
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the BRT or TNT tracking site.
3. With DELIVERY BY APPOINTMENT Service you’ll be called by BRT to arrange your Delivery day and time.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

Yes, there is a charge to the return, you have to pay the standard postal costs.
Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty ".

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

If you finally decide to keep the item, please cancel the return under Return Details. Your returns can be found under the Order History and My Returns.

When you've handed over your return order to the local post office, it will take approximately 2-3 working days to reach the Delivery Destination in Milano where they get collected. Twice a week the returns parcels are shipped to our warehouse in Hungary.
In this process you can expect your refund between 12 and 14 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.